Unit 06, 27th Floor, Kwong Fat Commercial Centre, 48 Kwong Wa Street, Mong Kok, Hong Kong
Registered in Hong Kong · Governed by the laws of Hong Kong
Company Information
This website is operated by AURORA CREST TRADING LIMITED, a company registered in Hong Kong. Our registered office address is Unit 06, 27th Floor, Kwong Fat Commercial Centre, 48 Kwong Wa Street, Mong Kok, Hong Kong. Trading name: CRYSTAL AURA. Contact: [email protected].
Use of the Website
You must provide accurate, complete, and current information when submitting an inquiry, creating an account, or placing an order. You must not use the website for unlawful, fraudulent, abusive, or unauthorised purposes.
Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, aroma profiles, quantities, dimensions, and colours are accurate. Natural materials, handmade finishes, packaging batches, and screens may produce minor variations. Images may be illustrative. We may correct errors or update information without prior notice. Availability and pricing may change where permitted by law.
Orders & Payment
Submitting an order does not guarantee acceptance. An order is accepted when we issue an order confirmation or dispatch confirmation. We may refuse or cancel an order where a product is unavailable, pricing or product information is incorrect, payment cannot be authorised, fraud is suspected, incomplete information is provided, or delivery restrictions apply. If payment has already been received for a cancelled order, the applicable amount will be refunded. Prices are displayed in the currency shown at checkout. Taxes, delivery fees, duties, and other applicable charges will be disclosed where reasonably possible. International customers are responsible for customs duties, import taxes, and local charges unless expressly stated otherwise. Payment must be made using an accepted payment method.
Delivery
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated. Delays may occur because of carriers, customs, weather, supply interruptions, or circumstances beyond our reasonable control. Further details are set out in our Shipping Policy.
Responsible Use
Customers are responsible for reading the packaging and safety guidance before use. Incense must be burned only in an appropriate holder, on a heat-resistant surface, in a well-ventilated area, and under continuous adult supervision. Please also review our Incense Safety Guide.
Intellectual Property
All website content, including text, graphics, branding, photographs, layouts, and software, is owned by or licensed to the company operating this website and is protected by applicable intellectual-property laws. You may not reproduce, distribute, modify, or commercially exploit this content without written permission.
Third-Party Links
Third-party websites and services may be linked from our website. We are not responsible for the content, availability, security, or privacy practices of third-party services.
Liability
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded. To the maximum extent permitted by law, the company operating this website is not liable for indirect, incidental, special, or consequential loss arising from use of the website or products. This limitation does not apply where liability cannot legally be limited.
Governing Law
These terms are governed by the laws of Hong Kong. The company is registered in Hong Kong. Nothing in this clause limits any mandatory consumer rights available in the customer’s place of residence.
Updates
We may update these Terms of Service periodically. Updated terms apply from the date they are published on the website.
Last updated: 22 October 2026 · Contact [email protected] if you need product-specific guidance.