Processing Times
Standard orders are normally dispatched within 2–5 business days after payment is confirmed. Customised gifts and volume orders may require additional preparation time, which will be confirmed before the order is accepted.
Delivery Areas & Charges
Available destinations, complimentary shipping thresholds, and remote-area surcharges are shown at checkout. Some destinations may restrict botanical, aromatic, or combustible products; we may contact you if an order cannot be shipped as placed.
Tracking & Delivery
Tracking details are sent by email after dispatch. Delivery estimates begin when the parcel is collected by the carrier and may be extended during promotional periods, public holidays, customs review, or severe weather.
Last updated: 4 August 2026 · Contact [email protected] if you need product-specific guidance.