Delivery Areas
We ship to the destinations displayed during checkout. Delivery availability may depend on the product, destination, carrier restrictions, and applicable import rules. Some destinations may restrict botanical, aromatic, or combustible products; we may contact you if an order cannot be shipped as placed.
Processing Times
Orders are normally processed within 2–5 business days after payment is confirmed. Orders placed on weekends or public holidays will generally be processed on the next business day. Customised gifts and volume orders may require additional preparation time, which will be confirmed before the order is accepted.
Delivery Estimates
Estimated delivery times are shown at checkout where available. Estimates begin after the order has been dispatched and do not include order-processing time. Delays may occur because of customs inspections, carrier disruptions, weather, peak periods, incorrect delivery information, or other circumstances outside our reasonable control.
Charges, Duties & Tracking
Shipping charges are calculated or displayed during checkout. Complimentary shipping thresholds and remote-area surcharges, if any, are shown before payment. International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless stated otherwise, these charges are the customer’s responsibility. Where tracking is available, tracking information will be sent to the email address supplied with the order.
Address Accuracy & Issues
Customers are responsible for providing a complete and accurate delivery address. If an order is returned because the address was incorrect, incomplete, or delivery was refused, additional shipping charges may apply before the order is resent. If a parcel appears lost, arrives damaged, or contains incorrect items, contact us as soon as reasonably possible with the order number and photographs of the parcel and products where relevant.
Last updated: 22 October 2026 · Contact [email protected] if you need product-specific guidance.