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CUSTOMER CARE

Privacy Policy

Crystal Aura respects your privacy and is committed to protecting the personal information you provide when browsing, ordering, subscribing, or contacting us.

01

Information We Collect

We may collect information including your name, email address, telephone number, billing and delivery address, order details, customer-care messages, device information, IP address, and information collected through cookies or similar technologies. Payment information may be processed directly by our third-party payment providers and may not be stored by us.

02

How We Use Information

We use personal information to respond to inquiries, process and deliver orders, provide customer support, improve our website and services, prevent fraud, comply with legal obligations, and send marketing communications where permitted by law or where you have given consent.

03

Sharing & International Transfers

We may disclose personal information to service providers that assist with payment processing, website hosting, analytics, customer support, logistics, fulfilment, professional advice, fraud prevention, and regulatory compliance. We do not sell personal information. Some service providers may process information outside your country or region. Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.

04

Retention & Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including satisfying legal, accounting, tax, dispute-resolution, and reporting requirements. We use reasonable administrative, technical, and organisational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

05

Your Choices

You may request access to or correction of your personal information, withdraw marketing consent, request deletion where applicable law permits, or make a privacy complaint by contacting us. We may need to verify your identity before processing a request. You may unsubscribe from marketing messages at any time.

06

Cookies & Children

Our website may use cookies to maintain essential website functions, understand website usage, and improve user experience. You may control non-essential cookies through your browser settings, although disabling cookies may affect certain website functions. Our services are not directed to children under the age required to provide valid consent in their jurisdiction. We do not knowingly collect personal information from children without appropriate consent.

Last updated: 22 October 2026 · Contact [email protected] if you need product-specific guidance.